Frequently Asked Questions

I would like to join Team Mint

How do I join Mint?

Joining Mint is easy! Simply visit our website and click on the “Join Us” button. Fill out the application form with your details, including your skills and work preferences. Once submitted, our team will review your application, and if successful, you’ll become part of our talented workforce.

What kind of work can I expect with Mint?

Mint offers a diverse range of work opportunities. From hospitality and events to warehouse and industrial roles, our clients span various industries, providing you with a broad selection of shifts. Whether you’re looking for part-time or full-time work, Mint has something for everyone.

Do I need experience/training to work with Mint?

While experience and training are beneficial, they are not always necessary. We welcome individuals with different skill levels and backgrounds. Some positions may require specific qualifications, but we also offer training programs to enhance your abilities. As long as you have a positive attitude and a willingness to learn, you can find exciting work opportunities with Mint.

Do you hire under 18’s?

Yes, we do! We welcome applications from individuals aged 18 and over for certain roles. However, please note that some positions may have age restrictions due to legal requirements or specific job responsibilities.

I have received an email explaining my application is unsuccessful. Why?

We receive numerous applications, and while we aim to accommodate as many candidates as possible, sometimes we may not be able to offer everyone a position. Our decision is based on factors such as client demand and applicant suitability for specific roles. We appreciate your interest in Mint and encourage you to keep checking our website for future opportunities that match your skills and experience.

I have applied to join Mint but not had a response?

We strive to respond to all applications as soon as possible. However, due to the volume of applications we receive, it may take some time to review each one thoroughly. Rest assured, our team is diligently working on processing applications, and you will receive a response in due course. We appreciate your patience and interest in joining Mint.

I don’t have a National Insurance number.

A National Insurance (NI) number is essential for working in the UK. If you don’t have one, you’ll need to apply for it through the HM Revenue and Customs (HMRC) website. Once you have your NI number, you can update your details in your Mint profile, and we can proceed with your application. If you need assistance with the process, feel free to contact our support team for guidance.

I don’t have my passport with me / I don’t have a passport.

While a passport is a valid form of identification, it is not the only option. We accept other forms of ID, such as a driver’s license or a national ID card. If you don’t have any of these documents, please contact our team, and we will advise you on acceptable alternative identification methods for your application.

I don’t have a bank account.

Having a bank account is essential for receiving payments from Mint. If you don’t have one, we recommend opening an account with a reputable bank or financial institution. It will facilitate a seamless payment process for your shifts. If you encounter any challenges or need guidance, our support team can provide assistance in setting up a bank account.

My VISA is expiring.

If your VISA is expiring, please ensure that you have the appropriate documentation to work in the UK. As an employer, Mint is required to verify your eligibility to work in the country. If your VISA is expiring soon, contact our team to discuss your situation and explore any necessary steps to ensure compliance with UK employment regulations.

What do I need to do to prepare for my first shift with Mint?

Congratulations on securing your first shift with Mint! To prepare, ensure you have the necessary uniform and equipment required for the role. Familiarize yourself with the shift details, including the location and start time. Arrive on time and ready to work, and don’t forget to bring any identification documents specified in the shift information. If you have any questions or need further guidance, our team is here to assist you.

I’m already part of Team Mint

How do I fill in a timesheet?

Filling in a timesheet is easy with Mint. You can access your timesheet on your Mint Ubeya account. Log in, find the specific shift you worked, and enter your start and end times accurately. Once you’ve completed the timesheet, submit it for review and processing. Make sure to keep your timesheets up-to-date to ensure prompt and accurate payment for your shifts.

I cannot clock in via the Ubeya app.

If you are having difficulty clocking in on the Ubeya app, check your internet connection and ensure you have downloaded the latest version of the app. If the issue persists, contact our support team for technical assistance. They will guide you through the process or offer an alternative solution to ensure you can clock in and out conveniently.

I no longer want to work with Mint – what shall I do?

We are sorry to hear that you are considering leaving Mint. If you wish to discontinue working with us, please inform our team about your decision. You can do this by contacting our support or HR team. They will assist you with the necessary steps and help finalize any outstanding matters related to your engagement with Mint. We appreciate your contributions and wish you the best in your future endeavours.

How do I see my income?

Your income and payment details are available on your Mint Ubeya account. Log in, and under the “Payroll” or “Earnings” section, you can find information about your earnings from each shift worked. This feature allows you to keep track of your income and stay informed about your payments. If you have any queries or concerns regarding your income, our payroll team is here to provide support and clarification.

Why isn’t my income showing for a shift I worked?

If your income for a shift is not showing, it could be due to various reasons, such as timesheet discrepancies or processing delays. Rest assured, our payroll team is working diligently to update and verify all timesheets and payments. If the issue persists, please reach out to our support team, and they will investigate the matter to ensure you receive the correct payment for your hard work.

Can I see shifts for another location? How do I add a branch to my Ubeya?

Yes, you can view and apply for shifts in different locations through your Mint Ubeya account. To add a branch, go to your profile settings and select “Add Branch.” You can then choose the desired location from the list. This feature allows you to explore opportunities beyond your primary location and access a broader range of work options with Mint. If you need further assistance, our support team is available to guide you through the process.

I have applied for a shift, but it is still pending, what does that mean?

A “pending” status for your shift application means that our team is in the process of reviewing your application. This stage may involve verifying your qualifications, availability, and suitability for the role. Once the review is complete, you will receive an update regarding the status of your application. If you have any questions about the application process or the status of your shift, feel free to contact our team for assistance and updates.

I can’t download and/or log in to Ubeya.

If you are experiencing issues downloading or logging in to the Ubeya app, ensure that you have a stable internet connection and sufficient storage on your device. Additionally, check for app updates, as the latest version may resolve any compatibility issues. If the problem persists, contact our technical support team for troubleshooting and further assistance. They will help you access the app and ensure a smooth experience.

I can’t clock out on Ubeya.

If you are unable to clock out on the Ubeya app after completing your shift, try refreshing the app or closing and reopening it. If the issue persists, contact our support team for prompt assistance. They will ensure that your clock-out is recorded accurately, and your payment reflects your actual work hours.

How do I sign in when I arrive onsite?

Signing in when you arrive onsite is crucial for accurate attendance tracking. Most shifts require you to sign in upon arrival. Depending on the client’s requirements, you may sign in via the Ubeya app or using a physical sign-in sheet provided at the location. Be sure to follow the instructions provided in the shift details to ensure smooth sign-in procedures and avoid any complications on site.

How do I apply for shifts?

Applying for shifts with Mint is quick and easy. Log in to your Mint Ubeya account and navigate to the “Shifts” section. Browse through the available shifts and apply for the ones that suit your skills and preferences. Be proactive in applying for shifts to increase your chances of being selected. Our clients are always seeking reliable and talented individuals, and your proactive approach will help you secure more work opportunities.

What uniform do I wear?

The uniform requirements may vary depending on the client and the specific shift. When you apply for a shift, the dress code will be outlined in the shift details. Always ensure you are appropriately dressed according to the client’s guidelines. If you have any questions or need further clarity on the uniform requirements, feel free to reach out to our support team or the on-site supervisor for guidance.

I am unable to attend a shift.

If you are unable to attend a confirmed shift, please inform us as soon as possible. This allows us to find a suitable replacement promptly. You can contact our support team to report your absence and provide a valid reason. While cancellations should be avoided, we understand that unforeseen circumstances may arise. By notifying us in advance, you help us maintain excellent client relationships and ensure the smooth running of operations.

I have updated my phone number – how do I change this?

Updating your phone number is essential to ensure we can contact you for shift notifications and updates. To change your phone number, log in to your Mint Ubeya account, go to your profile settings, and update your contact information. Be sure to save the changes to keep your details up-to-date. If you encounter any issues during this process, contact our support team for assistance in updating your information.

I do not have some of the uniform required for a shift.

If you do not have some of the required uniform for a shift, please let us know in advance. In certain cases, we may be able to provide or arrange an alternative solution. However, it is essential to adhere to the client’s dress code to maintain a professional appearance while representing Mint. Contact our support team or the on-site supervisor to discuss the uniform situation and explore available options.

I am unable to see any shifts.

If you are unable to view any shifts on your Mint Ubeya account, ensure that you are actively applying for shifts and updating your preferences regularly. Availability and visibility of shifts may vary based on factors such as location and your selected work preferences. Check for new shift postings frequently and be proactive in applying to increase your chances of securing work opportunities with Mint. If you continue experiencing difficulties, reach out to our support team for assistance in resolving the issue.

I have had a bad experience on shift.

We are sorry to hear about your negative experience on shift. We take such matters seriously and aim to address any issues promptly. If you encounter any problems or have concerns during your shift, please report them to the on-site supervisor or contact our support team. Your feedback helps us improve our services and ensures a positive experience for all our workers. We appreciate your openness and commitment to maintaining high standards while representing Mint.

I keep applying for shifts, but I am not getting accepted on any.

The selection process for shifts may be competitive, and factors such as client requirements, skills, and experience influence the decision-making process. To increase your chances of being selected, ensure your Mint Ubeya profile is complete and up-to-date, including your skills and qualifications. Be proactive in applying for shifts and demonstrate reliability and professionalism during your engagements. The more active and dedicated you are, the more opportunities you will have to work with Mint. If you need guidance on improving your profile or application strategy, contact our support team for assistance.

What classes as smart shoes?

Smart shoes typically refer to formal footwear suitable for professional settings. These shoes are often well-polished, closed-toe, and made of leather or other high-quality materials. For Mint shifts requiring smart shoes, choose footwear that aligns with a business or formal dress code. If you are unsure about the dress code for a specific shift, review the shift details or contact our support team for clarification.

I have a DBS (Disclosure and Barring Service) / enhanced DBS certificate.

Having a DBS certificate is beneficial and may increase your eligibility for certain roles, especially those involving vulnerable populations. If you have a DBS certificate, keep it up-to-date and ensure it reflects the appropriate level of clearance required for the roles you apply for. Be sure to upload your DBS certificate to your Mint Ubeya account to showcase your credentials and improve your chances of being selected for relevant shifts. If you encounter any issues uploading your certificate, contact our support team for assistance.

I have a food-related qualification or certificate.

Having a food-related qualification or certificate is valuable for shifts involving food preparation and handling. If you possess such qualifications, ensure they are documented and uploaded to your Mint Ubeya profile. This will enhance your credibility and make you eligible for shifts requiring these skills. If you encounter any challenges during the document upload process or need guidance on which qualifications to include, contact our support team for assistance in showcasing your expertise effectively.

I have a question regarding Payroll

How do I contact Mint Payroll?

To contact Mint Payroll, you can reach out to our support team or visit our website for contact information. Our dedicated payroll team is available to answer your payment-related queries and address any concerns you may have about your earnings and payslips. Feel free to contact them for prompt assistance and support.

I worked some shifts last week. When will I get paid?

We process payments for shifts on a weekly basis. After working shifts, your earnings will be calculated and processed. Payment is typically made directly to your registered bank account. If you encounter any delays or discrepancies in your payment, contact our payroll team for clarification and timely resolution. We value your hard work and aim to ensure prompt and accurate payment for all your engagements with Mint.

What is a timesheet? Is it on my Mint Ubeya account?

A timesheet is a document used to record the hours worked during a shift. It includes information such as the start and end times of the shift, break durations, and any additional notes. It is crucial to accurately complete and submit your timesheets to ensure accurate payment for your engagements with Mint. If you need guidance on how to fill out your timesheet, contact our support team for assistance.

I have been paid less than what’s been calculated on my Ubeya account. Why is this?

If your payment appears lower than expected, several factors may contribute to the discrepancy. If you have specific concerns or require further explanation, contact our payroll team for clarification and assistance in resolving the issue.

I need to change my details on my Mint Ubeya account. How do I do this?

To change your details on your Mint Ubeya account, log in, go to your profile settings, and update the relevant information. Ensure you save the changes to keep your details up-to-date. If you encounter any difficulties during this process, contact our support team for assistance in updating your information accurately. Keeping your profile information current ensures that you receive relevant notifications and updates from Mint.

What’s the difference between a P45 and a P60, and how do I get one?

A P45 is a document provided by an employer when you leave their employment. It contains details of your earnings and the taxes you have paid up to your last day of work. You should receive your P45 after you finish working with Mint. A P60 is an annual statement that summarises your total earnings and deductions for a tax year. You will receive a P60 at the end of each tax year. If you have any questions or concerns about your P45 or P60, contact our payroll team for guidance and assistance.

I need my P45.

If you require your P45, please contact our payroll team, and they will provide you with the necessary document. The P45 will contain details of your earnings and taxes paid during your employment with Mint. Our team will ensure that you receive your P45 promptly and assist with any related queries you may have.